Frequently Asked Questions
TelAPI offers developers an easy-to-use platform with a comprehensive set of telecommunication functionality which can be seamlessly incorporated into any type of application. TelAPI gives developers and innovators the freedom to build any voice and/or SMS enabled applications they can think of!
TelAPI has partnered with oDesk to help you find developers. Visit oDesk to find a knowledgable developer for your TelAPI project.
TelAPI supports any language that can receive HTTP requests and respond with XML! Check out our helper libraries for PHP, Python, Node.JS, Ruby, Java, and .NET. If you don't see your language, suggest one as we're always looking to expand our support. Drop us a line if you have a suggestion at [email protected]. Thanks!
Emergency services, unsolicited marketing (SPAM!), and applications that serve to assist or perform activities deemed illegal are not allowed. For full details on acceptable uses of TelAPI, please check our Acceptable Use Policy.
TelAPI has a very easy pricing system that shows you exactly what you're paying for, whether it be for per-minute phone calls, per-inbound/outbound SMS or monthly rates associated with purchased phone numbers. If you have any questions regarding pricing, please let us know at [email protected].
Upon signing up for TelAPI, you will be awarded a complimentary $2.00 credit. This will help you get started familiarizing yourself with the platform and building/testing your initial application. The free credits can be applied to all of TelAPI’s features except international calling.
When you’re logged in, simply click the Select Production Access button on your Account page. and add funds to your account. Once you have been approved, you will have a full unrestricted account.
While using TelAPI services (voice minutes, SMS, name and address lookups, etc.) we deduct from your pre-paid account balance. When your account balance hits $0.00, your account will be temporarily suspended until additional funds are added. We notify you by email when your balance gets down to $10.00, so you can plan accordingly.
When your balance falls below your chosen threshold you can manually recharge, or have us automatically recharge your account. TelAPI will also notify you when your balance reaches $0.00.
If your balance reaches $0.00 you will no longer be able to use any of TelAPI’s features or the phone numbers that you have purchased. However, you will NOT lose any phone numbers you've purchased right away. You'll want to head to our billing page and add funds to your account to reactivate your numbers and your TelAPI service.
In the case that you have not replenished your TelAPI account after 60 days, we may close your account and return your phone numbers to our database of available numbers. This means it is important to proactively take care of your account’s billing and avoid any disruption to your applications.
If you want to cancel your account simply stop funding it. Once your balance reaches zero we’ll automatically shut off your account.
TelAPI provides phone numbers in nearly every area code in the US and Canada, although there are a handful of regions where we don’t have numbers available, including Alaska and Hawaii.
As long as it hasn’t already been taken, yes! Use our API or our API Explorer in your account Dashboard, to search our current inventory for specific phone numbers.
Yes! To purchase a toll-free number, go to the Buy Numbers and select Toll Free.
Yes! We currently provide voice enabled international phone numbers which can be purchased at the Buy Numbers page.
We’re working to add the ability to port your existing numbers to TelAPI in the near future.
If you still have any other questions remaining, please email us at [email protected] and we’ll be sure to help you answer them!